Benchmarking : focus on world-class practices (Record no. 46558)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00748nam a2200145Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043413.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | LRC 12.04.01 B457 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Serritella, Sue |
| 245 ## - TITLE STATEMENT | |
| Title | Benchmarking : focus on world-class practices |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | AT&T Quality Steering Committee |
| Place of publication, distribution, etc. | [S.l.]US |
| Date of publication, distribution, etc. | 1992 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 126 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Defines benchmarking and describes its role in the context of process management. Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process. Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 1/31/01 |
| Action agent | TESSA_H |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | B457 |
| Call number prefix | LRC |
No items available.