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Benchmarking : focus on world-class practices

By:

Serritella, Sue

Material type: Text

TextPublication details: AT&T Quality Steering Committee [S.l.]US 1992Description: xiv, 126 pAction note:

1/31/01 TESSA_H

Summary: Defines benchmarking and describes its role in the context of process management. Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process. Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix.

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Defines benchmarking and describes its role in the context of process management. Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process. Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix.

1/31/01 TESSA_H

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