Managing e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS) (Record no. 48718)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00904nam a2200121Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043516.0 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Tan, Chee Wee |
| 245 ## - TITLE STATEMENT | |
| Title | Managing e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2003 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Looks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation. Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations. Opines that these may have a bearing on the development of effective e-transformation strategies. Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 1/8/04 |
| Action agent | JOYD |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Analytic |
No items available.