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Managing e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS)

By:

Tan, Chee Wee

Material type: Text

TextPublication details: 2003Action note:

1/8/04 JOYD

Summary: Looks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation. Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations. Opines that these may have a bearing on the development of effective e-transformation strategies. Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes.

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Looks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation. Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations. Opines that these may have a bearing on the development of effective e-transformation strategies. Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes.

1/8/04 JOYD

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