ITIL service strategy (Record no. 60049)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00543nam a2200157Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716044059.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 19.01.02 C226 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cannon, David |
| 245 ## - TITLE STATEMENT | |
| Title | ITIL service strategy |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | TSO (The Stationery Office) |
| Place of publication, distribution, etc. | NorwichGB |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 483 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Defines and discusses the generic principles and processes of service management, and these generic principles are then applied consistently to the management of IT services. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 2/10/14 |
| Action agent | EVELYND |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | C226 |
No items available.