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ITIL service strategy

By:

Cannon, David

Material type: Text

TextPublication details: TSO (The Stationery Office) NorwichGB 2011Edition: 2nd edDescription: xii, 483 pAction note:

2/10/14 EVELYND

Summary: Defines and discusses the generic principles and processes of service management, and these generic principles are then applied consistently to the management of IT services.

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Defines and discusses the generic principles and processes of service management, and these generic principles are then applied consistently to the management of IT services.

2/10/14 EVELYND

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