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Process improvement : enhancing your organization's effectiveness

By:

Flanigan, Eileen

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1995Description: vii, 106 pAction note:

3/7/00 M2LMGR

Summary: Explains the concept of process improvement and the importance of the customer. Shows how to evaluate current organizational processes. Suggests strategies for identifying problem areas; planning and implementing of changes; and making the changes permanent.

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Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	LRC 12.04.01 F585 (Browse shelf(Opens below))	Available	0000000013868

Explains the concept of process improvement and the importance of the customer. Shows how to evaluate current organizational processes. Suggests strategies for identifying problem areas; planning and implementing of changes; and making the changes permanent.

3/7/00 M2LMGR

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