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Measuring customer satisfaction

By:

Gerson, Richard F

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1993Description: [9], 112 pAction note:

3/7/00 M2LMGR

Summary: Defines customer satisfaction. Provides reasons for measuring service quality and explains how to use 7 basic quality improvement measurment tools. Also provides methodology for measuring customer satisfaction and analysing data. Addresses need to manage customer satisfaction, and supplies samples of customer satisfaction surveys.

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Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	LRC 12.04.01 G382 (Browse shelf(Opens below))	Available	0000000013921

Defines customer satisfaction. Provides reasons for measuring service quality and explains how to use 7 basic quality improvement measurment tools. Also provides methodology for measuring customer satisfaction and analysing data. Addresses need to manage customer satisfaction, and supplies samples of customer satisfaction surveys.

3/7/00 M2LMGR

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