Telephone courtesy & customer service
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TextPublication details: Crisp Pub. Menlo ParkUS 1990Edition: Rev. edDescription: [2], ii, 68 pAction note: - 3/7/00 M2LMGR
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| Monograph | CARICOM Documentation Centre | LRC 08.16.03 F492 (Browse shelf(Opens below)) | Available | 0000000013940 |
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| LRC 08.16.02 S645 Powerful proofreading skills : tips, techniques and tactics | LRC 08.16.03 B251 Digital Photography | LRC 08.16.03 D537 Effective videoconferencing : techniques for better business meetings | LRC 08.16.03 F492 Telephone courtesy & customer service | LRC 08.16.03 F648 E-policy handbook : designing and implementing effective e-mail, internet, and software policies | LRC 08.16.03 F9115 Telephone skills from A to Z | LRC 08.16.03 G816 Understanding intranets |
Reviews the basics for providing quality customer service. Examines 18 telephone techniques including: addressing the caller; answering the telephone; managing different caller behaviours e.g. talkativeness, and anger. Explains customer wants and needs, and emphasizes the importance of positive attitude. Provides guidelines for managing customer perceptions.
3/7/00 M2LMGR
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