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Beyond customer service

By:

Gerson, Richard F

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1998Edition: Rev. edDescription: vi, 108 pAction note:

3/7/00 M2LMGR

Summary: Explains how to retain customers through employee training, good customer service, and effective communication. Provides insights into the needs and expectations of customers. Lists 25 successful customer retention programmes.

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Explains how to retain customers through employee training, good customer service, and effective communication. Provides insights into the needs and expectations of customers. Lists 25 successful customer retention programmes.

3/7/00 M2LMGR

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