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Implementing quality and re-engineereing programmes : managing the people issues

By:

Mc Bain, Richard

Material type: Text

TextPublication details: 1999Action note:

2/26/01 JOY_D

Summary: Considers recent research which provides and insight into a number of key issues in implementing programmes such as Total Quality Management and Business Process Re-engineering, including: the importance of context; the impact of corportate and national cultures; employee commitment; issues of justice; the impact of the external environment; and, managing the change process.

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Considers recent research which provides and insight into a number of key issues in implementing programmes such as Total Quality Management and Business Process Re-engineering, including: the importance of context; the impact of corportate and national cultures; employee commitment; issues of justice; the impact of the external environment; and, managing the change process.

2/26/01 JOY_D

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