Quality customer service
Martin, William B.
Quality customer service - 3rd ed. - Menlo ParkUS Crisp Pub. 1993 - vi, 89 p.
Presents four steps to quality customer service and four reasons for its importance. Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return.
LRC 12.04.01 M3835
Quality customer service - 3rd ed. - Menlo ParkUS Crisp Pub. 1993 - vi, 89 p.
Presents four steps to quality customer service and four reasons for its importance. Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return.
LRC 12.04.01 M3835