Quality customer service (Record no. 43175)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00605nam a2200157Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043235.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | LRC 12.04.01 M3835 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martin, William B. |
| 245 ## - TITLE STATEMENT | |
| Title | Quality customer service |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Crisp Pub. |
| Place of publication, distribution, etc. | Menlo ParkUS |
| Date of publication, distribution, etc. | 1993 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vi, 89 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Presents four steps to quality customer service and four reasons for its importance. Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 3/7/00 |
| Action agent | M2LMGR |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | M3835 |
| Call number prefix | LRC |
No items available.