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Quality customer service

By:

Martin, William B

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1993Edition: 3rd edDescription: vi, 89 pAction note:

3/7/00 M2LMGR

Summary: Presents four steps to quality customer service and four reasons for its importance. Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return.

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Presents four steps to quality customer service and four reasons for its importance. Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return.

3/7/00 M2LMGR

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