Calming upset customers
Morgan, Rebecca L.
Calming upset customers - Rev. ed - Menlo ParkUS Crisp PUB. 1996 - xii, 79 p.
Explains: why customers become upset and how they expect their complaints to be handled; why it is important to calm them; and how to proceed. Also examines action to be taken after the customer has left.
LRC 05.03.06 M8495
Calming upset customers - Rev. ed - Menlo ParkUS Crisp PUB. 1996 - xii, 79 p.
Explains: why customers become upset and how they expect their complaints to be handled; why it is important to calm them; and how to proceed. Also examines action to be taken after the customer has left.
LRC 05.03.06 M8495