Calming upset customers (Record no. 43320)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00575nam a2200157Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043240.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | LRC 05.03.06 M8495 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Morgan, Rebecca L. |
| 245 ## - TITLE STATEMENT | |
| Title | Calming upset customers |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Rev. ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Crisp PUB. |
| Place of publication, distribution, etc. | Menlo ParkUS |
| Date of publication, distribution, etc. | 1996 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 79 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Explains: why customers become upset and how they expect their complaints to be handled; why it is important to calm them; and how to proceed. Also examines action to be taken after the customer has left. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 3/7/00 |
| Action agent | M2LMGR |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | M8495 |
| Call number prefix | LRC |
No items available.