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Calming upset customers

By:

Morgan, Rebecca L

Material type: Text

TextPublication details: Crisp PUB. Menlo ParkUS 1996Edition: Rev. edDescription: xii, 79 pAction note:

3/7/00 M2LMGR

Summary: Explains: why customers become upset and how they expect their complaints to be handled; why it is important to calm them; and how to proceed. Also examines action to be taken after the customer has left.

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Explains: why customers become upset and how they expect their complaints to be handled; why it is important to calm them; and how to proceed. Also examines action to be taken after the customer has left.

3/7/00 M2LMGR

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