Workplace wars and how to end them : turning personal conflicts into productive teamwork
Kaye, Kenneth
Workplace wars and how to end them : turning personal conflicts into productive teamwork - New YorkUS American Management Association 1994 - ix, [1], 162 p.
Provides a systematic 5-step approach for managing workplace conflict. Uses flowcharts to illustrate the five steps namely: look for shared goals and win/win solutions; clarify, sort and value differences; gain commitment to change; analyse the recurring cycle of problems and their chronic patterns; and, try unilateral change. Uses dialogue, in appendix, to demonstrate the goals and rules of active listening.
LRC 01.02.07 K23
Workplace wars and how to end them : turning personal conflicts into productive teamwork - New YorkUS American Management Association 1994 - ix, [1], 162 p.
Provides a systematic 5-step approach for managing workplace conflict. Uses flowcharts to illustrate the five steps namely: look for shared goals and win/win solutions; clarify, sort and value differences; gain commitment to change; analyse the recurring cycle of problems and their chronic patterns; and, try unilateral change. Uses dialogue, in appendix, to demonstrate the goals and rules of active listening.
LRC 01.02.07 K23