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Workplace wars and how to end them : turning personal conflicts into productive teamwork

By:

Kaye, Kenneth

Material type: Text

TextPublication details: American Management Association New YorkUS 1994Description: ix, [1], 162 pAction note:

1/25/01 TESSA_H

Summary: Provides a systematic 5-step approach for managing workplace conflict. Uses flowcharts to illustrate the five steps namely: look for shared goals and win/win solutions; clarify, sort and value differences; gain commitment to change; analyse the recurring cycle of problems and their chronic patterns; and, try unilateral change. Uses dialogue, in appendix, to demonstrate the goals and rules of active listening.

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Provides a systematic 5-step approach for managing workplace conflict. Uses flowcharts to illustrate the five steps namely: look for shared goals and win/win solutions; clarify, sort and value differences; gain commitment to change; analyse the recurring cycle of problems and their chronic patterns; and, try unilateral change. Uses dialogue, in appendix, to demonstrate the goals and rules of active listening.

1/25/01 TESSA_H

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