Workplace wars and how to end them : turning personal conflicts into productive teamwork (Record no. 46537)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00842nam a2200145Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043412.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | LRC 01.02.07 K23 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kaye, Kenneth |
| 245 ## - TITLE STATEMENT | |
| Title | Workplace wars and how to end them : turning personal conflicts into productive teamwork |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | American Management Association |
| Place of publication, distribution, etc. | New YorkUS |
| Date of publication, distribution, etc. | 1994 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, [1], 162 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Provides a systematic 5-step approach for managing workplace conflict. Uses flowcharts to illustrate the five steps namely: look for shared goals and win/win solutions; clarify, sort and value differences; gain commitment to change; analyse the recurring cycle of problems and their chronic patterns; and, try unilateral change. Uses dialogue, in appendix, to demonstrate the goals and rules of active listening. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 1/25/01 |
| Action agent | TESSA_H |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | K23 |
| Call number prefix | LRC |
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