Leading the quality initiative : implementing a business quality system
Leading the quality initiative : implementing a business quality system
- [S.l.]US AT&T Quality Steering Committee 1991
- xii, 126 p.
Bibliography: p.112-114. Located in the Learning Resource Centre.
Examines the meaning and implications of creating value for customers, managing and improving processes, and empowering employees. Proposes an action plan for implementing the Quality Initiative. Activities include: involving staff in improvement activities and other quality-related efforts; tracking progress; and improving the quality system.
LRC 12.04.01 L434
Bibliography: p.112-114. Located in the Learning Resource Centre.
Examines the meaning and implications of creating value for customers, managing and improving processes, and empowering employees. Proposes an action plan for implementing the Quality Initiative. Activities include: involving staff in improvement activities and other quality-related efforts; tracking progress; and improving the quality system.
LRC 12.04.01 L434