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Leading the quality initiative : implementing a business quality system

Material type: Text

TextPublication details: AT&T Quality Steering Committee [S.l.]US 1991Description: xii, 126 pAction note:

2/5/01 TESSA_H

Summary: Examines the meaning and implications of creating value for customers, managing and improving processes, and empowering employees. Proposes an action plan for implementing the Quality Initiative. Activities include: involving staff in improvement activities and other quality-related efforts; tracking progress; and improving the quality system.

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Bibliography: p.112-114. Located in the Learning Resource Centre.

Examines the meaning and implications of creating value for customers, managing and improving processes, and empowering employees. Proposes an action plan for implementing the Quality Initiative. Activities include: involving staff in improvement activities and other quality-related efforts; tracking progress; and improving the quality system.

2/5/01 TESSA_H

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