Great performances : the best in customer satisfaction and customer service
Lee, Janet
Great performances : the best in customer satisfaction and customer service - [S.l.]US AT&T Quality Steering Committee 1991 - xxi,17
Explains the rationale behind focusing on customer satisfaction; and examines the role of management in creating a customer-focused organization. Emphasises the need for finances and resources; and identifies customer-focused business processes which need to be designed.
LRC 12.04.01 L478
Great performances : the best in customer satisfaction and customer service - [S.l.]US AT&T Quality Steering Committee 1991 - xxi,17
Explains the rationale behind focusing on customer satisfaction; and examines the role of management in creating a customer-focused organization. Emphasises the need for finances and resources; and identifies customer-focused business processes which need to be designed.
LRC 12.04.01 L478