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Great performances : the best in customer satisfaction and customer service

By:

Lee, Janet

Material type: Text

TextPublication details: AT&T Quality Steering Committee [S.l.]US 1991Description: xxi,17Action note:

2/5/01 TESSA_H

Summary: Explains the rationale behind focusing on customer satisfaction; and examines the role of management in creating a customer-focused organization. Emphasises the need for finances and resources; and identifies customer-focused business processes which need to be designed.

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Explains the rationale behind focusing on customer satisfaction; and examines the role of management in creating a customer-focused organization. Emphasises the need for finances and resources; and identifies customer-focused business processes which need to be designed.

2/5/01 TESSA_H

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