Great performances : the best in customer satisfaction and customer service (Record no. 46577)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00674nam a2200145Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043413.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | LRC 12.04.01 L478 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lee, Janet |
| 245 ## - TITLE STATEMENT | |
| Title | Great performances : the best in customer satisfaction and customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | AT&T Quality Steering Committee |
| Place of publication, distribution, etc. | [S.l.]US |
| Date of publication, distribution, etc. | 1991 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxi,17 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Explains the rationale behind focusing on customer satisfaction; and examines the role of management in creating a customer-focused organization. Emphasises the need for finances and resources; and identifies customer-focused business processes which need to be designed. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 2/5/01 |
| Action agent | TESSA_H |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | L478 |
| Call number prefix | LRC |
No items available.