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ISO 9000 : a workbook for service firms in developing countries

ISO 9000 : a workbook for service firms in developing countries - GenevaCL ITC 1998 - ix, 215 p.

Bibliography: p. 195

Provides guidelines on the application of ISO 9000 concepts and creation of a quality assurance system in small service enterprises.

Universal Decimal Class. No.: 12.07.02 I617

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