User-based innovation in services
Sundbo, Jon
User-based innovation in services - CheltenhamGB Edward Elgar Publishing Ltd. 2012 - xii, 419 p.
Offers a broad view of innovation, which when accumulated may function as a catalyst which leads to significant changes in service practice, be it in customer services, public services or industrial services.
12.06.01 U84
User-based innovation in services - CheltenhamGB Edward Elgar Publishing Ltd. 2012 - xii, 419 p.
Offers a broad view of innovation, which when accumulated may function as a catalyst which leads to significant changes in service practice, be it in customer services, public services or industrial services.
12.06.01 U84