User-based innovation in services
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TextPublication details: Edward Elgar Publishing Ltd. CheltenhamGB 2012Description: xii, 419 pAction note: - 11/20/12 EVELYND
Offers a broad view of innovation, which when accumulated may function as a catalyst which leads to significant changes in service practice, be it in customer services, public services or industrial services.
11/20/12 EVELYND
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