ITIL Service design
Hunnebeck, Lou
ITIL Service design - 2nd ed. - NorwichGB TSO (The Stationery Office) 2011 - xi, 246 p.
Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle.
19.01.02 H938
ITIL Service design - 2nd ed. - NorwichGB TSO (The Stationery Office) 2011 - xi, 246 p.
Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle.
19.01.02 H938