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ITIL Service design

By:

Hunnebeck, Lou

Material type: Text

TextPublication details: TSO (The Stationery Office) NorwichGB 2011Edition: 2nd edDescription: xi, 246 pAction note:

2/6/14 EVELYND

Summary: Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle.

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Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle.

2/6/14 EVELYND

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