ITIL Service design (Record no. 60037)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00677nam a2200157Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716044058.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 19.01.02 H938 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hunnebeck, Lou |
| 245 ## - TITLE STATEMENT | |
| Title | ITIL Service design |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | TSO (The Stationery Office) |
| Place of publication, distribution, etc. | NorwichGB |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 246 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 2/6/14 |
| Action agent | EVELYND |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | H938 |
No items available.