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ITIL service operation

Steinburg, Randy

ITIL service operation - 2nd ed. - NorwichGB TSO (The Stationery Office) 2011 - xi, 370

Describes best practice for managing services in supported environments. Includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider.

Universal Decimal Class. No.: 19.01.02 S819

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