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ITIL service operation

By:

Steinburg, Randy

Material type: Text

TextPublication details: TSO (The Stationery Office) NorwichGB 2011Edition: 2nd edDescription: xi, 370Action note:

2/6/14 EVELYND

Summary: Describes best practice for managing services in supported environments. Includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider.

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Describes best practice for managing services in supported environments. Includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider.

2/6/14 EVELYND

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