ITIL service operation (Record no. 60039)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00610nam a2200157Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716044058.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 19.01.02 S819 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Steinburg, Randy |
| 245 ## - TITLE STATEMENT | |
| Title | ITIL service operation |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | TSO (The Stationery Office) |
| Place of publication, distribution, etc. | NorwichGB |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 370 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Describes best practice for managing services in supported environments. Includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 2/6/14 |
| Action agent | EVELYND |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | S819 |
No items available.