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	1.		Benchmarking : focus on world-class practices by Serritella, Sue Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1992 Availability: Items available for loan: CARICOM Documentation Centre (1)Call number: LRC 12.04.01 B457. Place hold Save to lists Add to cart (remove)
	2.		Analyzing business process data : the looking glass by Donnell, Augustus Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1990 Availability: Items available for loan: CARICOM Documentation Centre (1)Call number: LRC 12.04.01 D685. Place hold Save to lists Add to cart (remove)
	3.		Leading the quality initiative : implementing a business quality system Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1991 Availability: Items available for loan: CARICOM Documentation Centre (1)Call number: LRC 12.04.01 L434. Place hold Save to lists Add to cart (remove)
	4.		Achieving customer satisfaction : service quality from the customer perspective Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1990 Availability: Items available for loan: CARICOM Documentation Centre (1)Call number: LRC 12.04.01 A178. Place hold Save to lists Add to cart (remove)
	5.		Great performances : the best in customer satisfaction and customer service by Lee, Janet Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1991 Availability: Items available for loan: CARICOM Documentation Centre (1)Call number: LRC 12.04.01 L478. Place hold Save to lists Add to cart (remove)
	6.		Benchmarking : focus on world-class practices by Serritella, Sue Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1992 Availability: No items available. Save to lists Add to cart (remove)
	7.		Analyzing business process data : the looking glass by Donnell, Augustus Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1990 Availability: No items available. Save to lists Add to cart (remove)
	8.		Leading the quality initiative : implementing a business quality system Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1991 Availability: No items available. Save to lists Add to cart (remove)
	9.		Achieving customer satisfaction : service quality from the customer perspective Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1990 Availability: No items available. Save to lists Add to cart (remove)
	10.		Great performances : the best in customer satisfaction and customer service by Lee, Janet Material type: Text Publication details: [S.l.]US AT&T Quality Steering Committee 1991 Availability: No items available. Save to lists Add to cart (remove)

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